The Reliability of the Chancellor of Justice

​Through the years, the number of individuals that have turned to the Chancellor of Justice, as well as the number of proceedings carried out by the office, has constantly grown. In the first years of the institution, the Chancellor of Justice received 600 applications a year on average. Now the number is four times greater. In 2004, the yearly number of applications exceeded 2000 for the first time, reaching 2352. This was almost 400 applications more than in 2003. About every fifth procedure leads the Chancellor of Justice to decide that the activities of the state have violated the constitution or existing laws or have violated the rights of applicants in some way. The growing number of applications can mostly be attributed to people’s improved knowledge of their rights and the opportunities to protect these rights.

​At the same time, officials in the public sector have started to consider the constitution more carefully. Many violations detected by the Chancellor of Justice are not caused by the malevolence of officials, but rather by a lack of knowledge and skills in following the law. The Chancellor of Justice has become a well-known and respected professional, whose views are respected by the people, politicians and civil servants. The government follows 93% of the suggestions and proposals offered by the Chancellor of Justices without objections.

In 2001, 47% of the population trusted the Chancellor of Justice. By the end of 2004 the trust level had risen to 76%. This meant that the Chancellor of Justice had exceeded the goal that was stated in the plan regarding his activities for 2003-2007 – to gain the trust of 75% of the population. In 2005, the perceived reliability of the Chancellor of Justice had reached 78% and in the first part of 2006 it was 79%. The continuous growth in reliability is probably due to many factors, including expansion of the tasks of the Chancellor of Justice and the addition of the role of ombudsman for protecting individuals’ basic rights, continuous and consistent work in calling attention to unconstitutional actions, and intelligently and systematically reporting information about his activities to the general public.​

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